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Returns will be accepted and store credit will be offered upon us receiving the item back. The item must be returned in the condition it was sent and within 30 days after the date of payment. If an item is returned not in the condition it was sent to a customer or after 30 days of the date of payment – the item will be returned and the customer will be charged with the cost of shipping the item back. Shipping costs will not be refunded and the buyer must pay to ship the item back to us. If a customer receives an item that is flawed – they should contact us immediately and we will do our best to rectify the problem.
Policies and Shipping
What Payment Methods Do You Accept?
We can accept payment via Visa, Mastercard, or Paypal.
Policies and Shipping
How Quickly Will My Item be Shipped After Payment?
The majority of the products from our website will ship within 5 business days but in some rare cases they may take 8 business days. Most custom orders are completed in 4 weeks, in in some it may take longer depending on the custom shop workload and the nature of the order. If we have to specially order a material for a custom job we will let you know the estimated lead time.
Policies and Shipping
How Long Does Shipping Take?
Shipping by UPS takes 5-7 days within Canada, 7-10 days to the USA, and 3-10 days Internationally. Canada Post takes 5-14 days in Canada, 10-14 days to the USA and 14-30 days internationally.
Policies and Shipping
Can I Get Faster Shipping?
Faster UPS methods are available to choose from at our checkout including 3 Day, 2 Day and overnight services.
Policies and Shipping
Will You Ship Internationally?
We will ship to anywhere in the world
Policies and Shipping
Can You Send Me A Tracking Number for My Shipment?
If you choose UPS as your shipping service a tracking number will be emailed to you. Canada Post Small Packet Air and Canada Post International Surface shipments do not come with a tracking number for shipments outside of Canada.
Policies and Shipping
Will My Shipment come Insured?
Yes - all shipments are insured.
Policies and Shipping
My Country Doesn't Use Zip Codes - How Can I Order?
Please just type 00000 in the zip code field to trick the system.
Pickguards and Covers
Pickguards and Covers
I Can't See a Pickguard/Cover for My Guitar - Can You Make Me One?
Yes - our guitar custom shop can recreate any 2 Dimensional Part as long as you can send us the original part or a very accurate tracing. Please also let us know the guitar brand, model, year, where the guitar was made, and the name of the part if you can.
Pickguards and Covers
Can You Make Me a Pickguard/Cover for my Fender® Squier®?
The Fender® style pickguards/covers on our website don't fit Squier® made before 2006, however we can make pickguards/covers for Squier® guitars if you can send us your original part or an accurate tracing of it - to do this we require an extra $20 set-up fee for pickguards (this fee may be less for covers).
Pickguards and Covers
Is it Best To Send You a Tracing or the Actual Part?
It is always best to send us the original part as we can get it dead accurate, with a tracing we can only go from what we are given so if it is slightly off your part will be too.
Pickguards and Covers
If I Send You My Part Will I Receive it Back?
Yes - your original part will be shipped back to you with your new part.
Pickguards and Covers
How Do I Do A Tracing?
Please see our Tutorial video. All tracings must be sent through the post as scanners and fax machines can distort the image.
Pickguards and Covers
Can You Put My Own Graphic/Logo on a Pickguard/Cover?
Yes we Can!
Pickguards and Covers
What File Format and Quality Do You Need My Graphics to be in?
Any picture file (.jpg, .gif, .tif, etc.), Corel Draw®, Adobe Illustrator®, or Adobe Photoshop® file is fine - if you have a different file format send us an e-mail and we'll let you know if it's okay to send. If you're sending an image it will need to be at least the size of the part you want to put it on and 300dpi in resolution. You can send the graphics by e-mail or snail mail.
Pickguards and Covers
What's The Cost of Getting A Custom Pickguard/Cover Made?
This really depends on the size of the part. Please e-mail us with your requirements and we'll send a quote.
Pickguards and Covers
What If I Just Want A Different Pickup/Knob Setup on my Pickguard?
Many different profiles are available in the dropdown menus on our items, but if you can't find what you are looking for please send us an e-mail - we may need some dimensions or a template or tracing. We do require a $10 set-up fee for this.
Pickguards and Covers
Will Your Fender Replacement Pickguards Fit My Made In Japan Fender®, or Copy?
No, Japanese Fenders® often have the screw holes in different places to USA and Mexican models. Copies, although they look the same, are often way out. To get a Pick Guard for your Japanese, or copy please send us your original part or a tracing. We'll charge a $20 set-up fee to duplicate the part
Can you install a microphone hole into my drum head?
Yes, When you order any Kick (Bass) drum head from us you will be asked if you need a microphone hole and given options for its placement. We can install a hole protector for you as well.
Graphical Drum Heads
Can you put the drum manufacturer's logo on my drum head?
We can print a logo on your design but you should only use a manufacturers logo if you are using that product. Copyright infringement is a serious issue, please contact us if you are unsure about your rights to use an image and will we give you our best advice. You can use a logo as long as you are legitimately owning and playing the brand of drums that you are advertising on your head
Graphical Drum Heads
Can Drum Head images be removed once it has been adhered to the drum head??
You should consider the printed drum head to be permanent. Trying to remove the image may damage your head.
Graphical Drum Heads
Can I have my own image put on a drum head?
Yes, When you send us an image please ensure that it is of an adequate quality for your needs. The quality of your image with determine the quality of the final print. Please contact us if you need advice on whether your image will work on your product choice. Please see our image size table in the Custom Shop section
Graphical Drum Heads
Can you print onto my own drum head?
No, We only print onto the drum heads that we supply.
Etched Metal
Etched Metal
What is Your Etching Process?
Our etching process is one that impacts the surface of a metal leaving a holographic type impression. It does not deeply engrave the part as those processes after time will start to rust on a plated metal. You can see the effect in our Etched Neckplates section.
Etched Metal
What Materials Can Your Etch onto?
Chrome, Gold, Nickel and Stainless Steel parts give the best etching results. The parts must be 2 dimensional and smaller than 3" square. Neck Plates and Humbucker Covers work great.
Etched Metal
Can You Etch My Design/Logo into a Metal Part? What is the Cost?
In most cases we can. Send us your graphic and we'll let you know if it's possible. We require a $10 set-up fee to do this.
Etched Metal
What File Format and Quality do you Need My Design/Logo to Be In?
Any picture file (.jpg, .gif, .tif, etc.), Corel Draw®, Adobe Illustrator®, or Adobe Photoshop® file is fine - if you have a different file format send us an e-mail and we'll let you know if it's okay to send. If you're sending an image it will need to be at least the size of the part you want to put it on and 300dpi in resolution. You can send the graphics by e-mail or snail mail.
General Information
General Information
I Have a Retail Store - Can I Become A Dealer Of Your Products?
Certainly! Please e-mail us with your store name and a website (if you have one) and we'll send you our dealer application form and price list.
General Information
Can I Get A Discount If I Want to Buy A Large Quantity of Items?
If you are buying more than 10 items you may qualify for a discount. Please e-mail us.
General Information
What is a "Set-Up Fee"?
A set-up fee is a charge to set up a shape or design. If you want more than one part with the same shape and design you will only be charged one set-up fee. If you want two different parts, two set-up fees will be charged.
General Information
How Do I Install My New Part?
Please e-mail us with your installation questions - we'll be happy to walk you through it. We also have video tutorials on our Tutorials page
